Live Chat Support Services

 
In today’s highly competitive markets,
any edge in sales or service you have over your competitors can make the
difference in whether you gain or lose a sale. In this world of automated,
touch-tone customer help systems, the ability to chat with a live person
through a website is a standout feature. Having such a feature on your
website, especially when a competitor doesn’t, may be the crucial selling
point that compels a potential customer to choose you over a competitor.
URL Chat Support Services offers you complete solution of Live Chat Support
using Comm100 chat.
 
Track Visitors on your website
Support Agent monitors & tracks
visitors coming to website from different locations world over. If a visitor
is found potential he throws chat request & starts chat session on
willingness of the visitor. Hundreds of pass away visitors can be converted
to potential leads.
 
Visitors on your site can chat with you
Any visitor on your website can click
on a chat link on your website and ask you questions live. You can chat
with multiple visitors, help them with their queries, guide them to specific
pages, give them a presentation and so on. It is as close to a face-to-face
interaction as you can possibly get.
 
A Wide Array of Benefits

Increased Customer Satisfaction
: In today’s world where information can be searched for
and almost anything can be done in a click of the mouse – consumers
have gotten impatient. They want their needs and inquiries to be addressed
instantaneously.

Just imagine what will happen if a customer
with a problem wants to get in touch with you and you only have a few
phone representatives to answer calls – so the line is busy. If
the customer gets impatient, he or she might end up switching loyalties
to another company who can fulfil their needs immediately.

The same thing applies if a customer sends you an inquiry
through e-mail and it takes a long time for you to respond.

This is where live chat systems help increase customer
satisfaction. By simply subscribing to a live chat system, your site visitors
can easily get in touch with you via live chat.

Increased Sales and Improved Corporate Branding:
Again, it all boils down to the instantaneous factor and the easy accessibility
of live chat help. The quicker your answers to the customer’s inquiries
are, the more positive the results you will get. Aside from increased
sales, you will also gain the customer’s trust and loyalty.

Reduced Operational Costs :
Outsourcing your activity to us will reduce your operational cost as we
operate 24/7 & have ability to manage man power. Our agents are professionally
trained to handle even most impatient customers. We manage it all for
you…. Computer, Internet, Man power, training, reporting, etc.

Live Chat Helps Optimize Your Online Business
: Better faith, Better interaction, Better Communication
& Faster Sales !! What else…

– Lastly, a live chat service helps optimize your online business.
URL Live Chat Support Services give you an edge over
to give immediate response, customer support and information to website
visitors and customers with an added extra human touch. It enhances your
ability to sell and support over the web by providing a comprehensive,
easy to use solution that brings you and your site visitors closer together.
This interaction takes place at precisely those moments in which a site
visitor is in the greatest need of personal contact. Website visitors
get immediate, real-time on-demand help and enables website owners to
track and communicate with visitors to their site.
Our mission is to provide an affordable, yet enterprise
level live chat support services, which put their customers in the first
place. We listen to your customers. The solutions we provide are designed
and built around your needs. They integrate easily with your existing and
future systems with a very easy set up.
 
Making difference to your online business…

Making
eCommerce really work….
 
Do you know?

- Almost 60% customers prefer live online help as compared to telephone
assistance & E-mail.

- Live Chat increases conversation rate between visitors and website by
35%.

- An online customer who uses the “Live Chat” is 25% more likely
to make a purchase than a customer who does not.

- There has been a prediction that 75 million US websites will use chat
for providing services in 2015.
 
Agent Services

- 24/7 Support ( In 3 shifts )

- Agent seats in our Chat Call Centre

- Training should be provided by company along with documents.

- Pre-defined chat documents will be prepared jointly for smooth operations.

 
 
Agent Costing per shift

- We charge per shift of 8 hours per Month depending on no. of seats
required as per traffic.

- Includes Computer, Infrastructure, Internet, Manpower & Management